Consumer Technical Support FAQ

What system requirements do I need for Hypnosis On Demand Video Sessions?

To have a video session you need:

For Desktop or Laptop:

  • Windows®7, Vista, or XP
  • A Mac running OSX 10.6 (Snow Leopard) or superior
  • High speed internet connection
  • A webcam with at least 1.3 megapixels
  • Microphone (most webcams already have a microphone built in)
  • You will need to download Mozilla Firefox or Google Chrome Browser to use. If you do not already have the FireFox or Google Chrome Browser installed on your computer, please install it now using the step-by-step instructions below. You must use one of these browsers during your hypnosis session

=>  How To Download The FireFox Browser

Windows Users:
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-windows

Macintosh Users:
https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

=> How To Download The Chrome Browser

Windows Users:
https://www.google.com/intl/en/chrome/browser/desktop/index.html

Macintosh Users:
https://www.google.com/intl/en/chrome/browser/desktop/index.html

Do I need WIFI to use your service?

Yes, the faster the WIFI speed the better the experience.  If you do experience connection issues during the video session, your hypnotherapist can simply switch to “audio only” when connected to a hypnotherapist, and your connection will improve.

My connection isn’t very good. What can I do?

If you have not enabled WIFI, then we strongly recommend you do so.  This can greatly improve the speed of your connection and quality of your experience.  However, if you do not have access to WIFI, then you or your hypnotherapist can simply switch to “audio only” prior to the session starting.  You can enable WIFI on most phones by going to SETTINGS and then selecting WIFI.

Do you have an app in the app store?

No, currently we do not offer an app in the app store.

What if I am not a really technical person, can I still do this?

Of course! All of our Hypnotherapists are fully trained on our platform and can walk you through the entire process if needed prior to your first session.